At Safegrow Trade, we are committed to providing high-quality products and a reliable shopping experience. If you receive a damaged, defective, or incorrect product, we will review your request and process eligible refunds within 2 working days after approval.

Refund Eligibility

Refunds may be provided in the following cases:

• Product received is damaged or defective.

• Incorrect product has been delivered.

• Product quality issue is verified by our team.

• Order cancellation request is approved according to our policy.

Refund Verification Process

To process a refund request, customers may be required to provide:

• Order details and invoice copy.

• Clear images of the received product.

• Unboxing video recording showing the package opening and product condition at the time of delivery.

The unboxing video helps us verify product issues and ensures a faster resolution.

Refund Processing

Once the refund request is reviewed and approved, the refund will be initiated within 2 working days. The amount will be credited back through the original payment method used for the transaction.

Important Terms

• Customers must report product issues within the applicable time period after delivery.

• Refund requests without proper proof, including product images or unboxing video recording (where required), may not be accepted.

• Refund processing time may vary depending on the payment gateway or bank processing time.

• Shipping charges may not be refundable unless the issue is caused by Safegrow Trade.

For any refund-related queries, please contact our customer support team.

Thank you for choosing Safegrow Trade.